Miami Beach 411 is Hiring - Job Openings at MiamiBeach411.com

[Michelle]

Customer Support Specialist

MiamiBeach411, Inc. is looking to add a Customer Support Specialist to its Miami Beach 411 Total Support Team to help better service the needs of our ever-growing customer base.

Duties & Responsibilities:

As a member of the Miami Beach 411 Total Support Team, it will be your task to:

• assist customers with issues relating to the Miami Beach 411 product line via phone, live chat and emails
• coordinate driver's schedules
• be a familiar face on our forums, assisting members with general travel and relocation-related questions
• act as a moderator for forum management, spam clean up, etc
• assist customers with planning their vacation
• create travel articles and how-to's that will provide self-help for our customers

Technical Requirements:

• 3+ years experience working in Miami
• 3+ years experience with creating and editing web-based documents, spreadsheets, Calendars, Maps, and Email
• knowledge of a variety of Miami questions, including hotels, restaurants, nightlife and directions
• solid troubleshooting and problem solving skills
• previous Customer Service/Support experience with a high level of "soft skills"
• experience in the travel-industry is a plus

Candidate Requirements:

• 18+ years of age
• fluency in English is a must; English and Spanish is preferred, but not required
• a modern computer connected to high-speed broadband internet is required and not supplied by the company

Work Schedule

• 3 days during the week, from 4pm to 9pm
• Saturday and Sunday, from 9am to 2pm
• 8 hours a week flexible

Benefits & Salary:

• $12 - $15 per hour, plus commission, depending on experience
• part time (25 - 30 hours per week), with Full time TBD

How to Apply:

If this sounds like a good match for you, we would love to hear from you. Please send your resume to support@miamibeach411.com.

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Other Positions

If you don't quite meet our requirements for the above job but still feel you can bring something to the table, we would still like to hear from you!

Please send us your ideas or describe a possible role for yourself within our company. Tell us about previous work you've done, forums you've contributed to, mods you've released, and how all of your previous efforts have led up to the point of joining the Miami Beach 411 team.

Please also send your resume to support@miamibeach411.com.

[coach]

Looking good! Did you ever get hooked up with Annette?

[Michelle]

No, I called her and left a message but she never called back. If she is interested, please have her get in touch with me.

[Maria de los Angeles]

I tweeted this and it got retweeted quite a bit. Hope it gets you some leads.

[Michelle]

Thank you, Maria! I was thinking to myself, bad economy huh? Doesn't appear to be so. But after you tweeted, I got some emails.

[coach]

No, I called her and left a message but she never called back. If she is interested, please have her get in touch with me.

Umm... she's called like 4 times since then. Something must be amiss. Let me check with her and make sure she has the right number. She's very interested.

[coach]

Yay! Figured out the issue. (She had the wrong #)

[Michelle]

Our needs have changed since we posted the ad above. We are now looking for someone to work full-time, including 6 to 8 hours on Saturdays & Sundays. This is flexible and can be rotated with our current staff but will be required a majority of the time.

As travel occurs 365 days/year, holidays are also required.

Typical shifts are 8:30am to 4:30pm, 10am to 6pm or 11am to 7pm.

Duties and responsibilities remain the same as listed above and the hours will be full-time.

We offer health insurance after a 90-day trial period.

Training will be for approximately 45 days. During the training period, you will need to drive to the Falls area of Miami. After that, you will work from home. We share our home office with cats. If you are allergic, this is not the position for you as you will not be able to train for the job.

Additional requirements:

Fluency in English and Spanish (both speaking and writing) is mandatory.

And I can't stress enough - knowledge of Miami Beach and the roads around Miami is mandatory. Do you know the difference between the 395, 195, 836 and 826?

[Exquisite]

If only i spoke spanish!!